Privacy Policy

1. Who We Are

Afno Site operates the afnosite.com website and the Afno Site mobile application.

When we say “Afno Site,” “we,” or “us,” we mean the operators of the Afno Site platform.

Afno Site is an independently operated software platform.

2. Information We Collect

From Sellers

We may collect:

• Phone numbers.
• Store names.
• Product listings.
• Product images and descriptions.
• Social media links.
• WhatsApp numbers.
• Subscription records.
• Verification documents.
• PAN or VAT information.

From Customers

We may collect:

• Names.
• Phone numbers.
• Delivery addresses.
• Optional payment screenshots.

Customers currently do not create platform accounts.

Automatically Collected Information

We may automatically collect:

• Device information.
• Browser information.
• IP addresses.
• Usage analytics.
• Session activity.
• Interaction data.

3. How We Use Information

We use collected information to:

• Operate storefronts.
• Process orders.
• Verify Sellers.
• Improve platform functionality.
• Detect fraud or abuse.
• Communicate with users.
• Maintain platform security.

4. Analytics Tools

Afno Site may use third-party analytics tools including:

• Google Analytics.
• Meta Pixel.
• Similar analytics services.

These services help us understand platform usage and improve the service.

We do not sell personal information to analytics providers.

Analytics data is generally behavioural or technical in nature.

5. Public Verification Information

Certain verification-related business information, including PAN or VAT details, may be displayed publicly where required for legal, regulatory, or business transparency purposes.

6. What We Do Not Do With Your Data

Afno Site will never:

• Sell your personal data.
• Share your personal data for third-party marketing.
• Send third-party marketing without consent.
• Share Customer data outside the relevant Seller relationship.

Customer information is shared only with the Seller receiving the order.

7. Account and Password Security

Afno Site takes account security seriously.

• Passwords are never stored in plain text.
• Passwords are protected using industry-standard hashing methods.
• OTP codes are temporary and single-use.

Users remain responsible for maintaining the security of their accounts.

8. Data Retention

We retain data only as long as reasonably necessary.

• Seller account data may be retained for up to 6 months after account closure.
• Customer order data follows the same retention period.
• Verification documents follow the same retention schedule.

Users may request earlier deletion by contacting contact@afnosite.com.

Deletion requests are generally processed within 30 days.

9. Your Rights

You may request to:

• Access your personal data.
• Correct inaccurate information.
• Delete your data.
• Object to certain data uses.

Requests may be submitted to contact@afnosite.com.

10. Cookies

Afno Site uses cookies and similar technologies to:

• Keep Sellers logged in.
• Store preferences.
• Collect analytics information.

Disabling cookies may affect platform functionality.

11. Children’s Privacy

Afno Site is not intended for users under 18 years old.

We do not knowingly collect data from minors.

If we become aware of such data collection, we may remove the data.

12. Third-Party Links

Storefronts may contain links to third-party websites or social media profiles.

Afno Site is not responsible for third-party privacy practices.

13. Platform Security and Abuse Prevention

Afno Site may monitor platform activity to:

• Detect fraud.
• Prevent abuse.
• Investigate violations.
• Maintain platform security.

We may retain logs and platform activity records where reasonably necessary for security, legal, or operational purposes.

14. Changes to This Policy

We may update this Privacy Policy periodically.

Updated versions will revise the “Last updated” date.

Significant changes may be communicated through the platform or email.

15. Governing Law

This Privacy Policy shall be governed by the laws of Nepal.

Any disputes relating to this policy shall be subject to the jurisdiction of the courts of Kathmandu, Nepal.

16. Contact

Email: contact@afnosite.com

Website: afnosite.com